SHIPPING POLICY

Last updated: August 10, 2026

At The OmniPaw, we believe delivery should be straightforward, transparent, and easy to follow.

Where We Deliver

The OmniPaw currently delivers to eligible addresses within the United States.

Shipping Cost

Standard shipping is free on eligible U.S. orders.

Any different or additional shipping charge, where applicable, will be displayed before you complete checkout.

Estimated Delivery

Most eligible orders are expected to arrive within approximately 3–5 business days, unless a different delivery estimate is displayed on the relevant product page or during checkout.

Business days generally exclude weekends and carrier-recognized holidays.

Processing

Orders may require processing before shipment.

Once your order has been dispatched and tracking is available, The OmniPaw will send a shipping confirmation to the email address associated with your order.

Tracking Your Order

When tracking becomes available, you will receive a tracking number or tracking link.

Carrier tracking information may occasionally require additional time to update after a shipping label is generated.

Multiple Shipments

Some orders containing multiple products may be fulfilled in separate packages.

When this occurs:

• Products may arrive on different dates
• Different carriers may be used
• More than one tracking number may be provided

There is generally no additional shipping charge solely because an order is divided into multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after ordering, contact The OmniPaw immediately.

Although we will make reasonable efforts to help, we cannot guarantee that an address can be changed after fulfillment has begun.

Delivery Delays

Delivery estimates are provided in good faith based on the information available when your order is placed.

Occasional delays may result from circumstances such as:

• Carrier disruptions
• Severe weather
• High-volume periods
• Transportation disruptions
• Address issues
• Events outside our reasonable control

If an order cannot be shipped within an applicable promised shipping timeframe, The OmniPaw will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

Lost or Missing Packages

If tracking indicates an unusual delay or your package has not arrived within a reasonable period after its expected delivery date, contact:

care@theomnipaw.com

The OmniPaw will review the shipment information and assist with the appropriate next steps.

Damaged Packages

If a package arrives visibly damaged, photograph the packaging and product before disposing of the packaging and contact us promptly.

Contact

For shipping assistance:

The OmniPaw Customer Care at care@theomnipaw.com