Customer Care
We’re here when you need us.
Questions about an order, product, delivery, or return? Our customer care team is here to make getting help simple, clear, and reassuring.
Our approach
Helpful answers, thoughtful support, and a human response when something needs attention.
Helpful at a glance
Everything you need to reach us.
Whether you need help before placing an order or after it arrives, you can reach out anytime using the details below.
Support Hours
Monday–Sunday
9 AM–6 PM PST
U.S. Delivery
Free U.S. shipping.
Typical delivery: 3–5 business days.
30-Day Returns
Eligible items can be returned within 30 days of delivery.
Send us a message
Tell us how we can help.
Include as much detail as you can. If your message is about an existing order, adding your order number will help us assist you more quickly.
Order questions are easier to resolve when you include
your order number.
For product questions, tell us which item you’re considering.
We’ll reply to the email address you provide below.
Contact The OmniPaw
Complete the form below and our team will get back to you.
The OmniPaw standard
Care should continue after checkout.
From the first question to the moment your order arrives, we want every interaction with The OmniPaw to feel clear, thoughtful, and dependable.